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CUSTOMER CARE

ORDERING

How can I track my order?

We will send you a tracking number to the email you provide once one becomes available. This email will also guide you how to track your package. Please note that tracking information may take some days to be displayed, especially in overseas shipments. Please contact us at hello@shaperlover.com if you do not receive tracking confirmation.

Can I cancel my order?

Sure! You have 24 hours after you've placed your order to contact us. Unfortunately, we’re unable to process cancellations after that time. Please email us at hello@shaperlover.com to request a cancellation.

Unfortunately, items that have already been fulfilled or shipped cannot be cancelled.

How can I change an order I’ve already made?

If you’ve made an order but you’d like to make a change, please contact us. You have 24 hours after you've placed your order to contact us. Please email us at hello@shaperlover.com with your order

Unfortunately, items that have already been fulfilled or shipped cannot be amended.

What methods of payment do you accept?

We accept all major Credit or Debit Cards, PayPal and Bank Transfer (via PayPal).

How safe is my personal information?

We take security seriously, and respect your information. Our site uses Secure Socket Layer (SSL) to encrypt all personal information throughout the checkout process. For further information, please refer to our privacy policy.

What size should I order?

We have provided measurements for each of our products in the description. Compare these with your own measurements to help you pick the most accurate size for you.

You have 24 hours after you've placed your order to contact us .Please kindly send a support email to hello@shaperlover.com with your order number as the subject.

Please take into consideration that any orders that have already been fulfilled or shipped can't be canceled.

 

SHIPPING

 

How long do I have to wait to get my order?

It usually takes from 3 to 7 business days to arrive.

Please note that influences outside of our control such as national holidays, adverse weather conditions and local customs charges/delays can impact on shipping times. We're not responsible for any delays or fees incurred due to these circumstances.

 How much does the shipping cost?

Please note, that shipping is a cost that’s additional to the purchase price of the item(s), and will be calculated during checkout.

 

 

TRACKING

How can I track my order?

Within 1 - 2 days of your purchase, you will receive a tracking code via email, with instructions on how to track your order. If you have any queries concerning your tracking code, please contact us at hello@shaperlover.com.

Why is it not possible to track my order?

In the event of you being unable to track your order, it is possible that the product has already been delivered and the tracking information has been deleted by the shipping company.

If you are experiencing difficulties with your tracking number, please contact our customer service team at hello@shaperlover.com. We will make queries on your behalf and contact you with further information.

If there isn’t an update on the website, the package is probably on its way, so sit tight, your amazing body shaper will be with you soon!

I wasn't home when the courier tried to deliver the packet?

Contact the delivery company, who will provide you with a card in this instance, and you’ll be able to rearrange your delivery

I only received one item but I ordered multiple?

We like to provide you with affordable solutions, so will seek our products from a variety of different courses. So on occasion, goods from a multiple item order may be shipped separately to speed up the process.

The tracking information says return to sender?

If you receive notice that the package has been returned to us, please contact us ASAP to rearrange delivery of your item(s).

I haven't received my order, but the tracking says delivered?

It is the customer’s responsibility to track the order via the tracking number provided. Should you fail to receive your item, please check with your local post office. For any further assistance, please email us at hello@shaperlover.com. Shaperlover doesn’t take any responsibility for items lost or stolen during or after delivery.

Delivery

Typically, it is your local post office that delivers your item(s). Should you not be at home to receive the delivery, they will leave you a card detailing where and how to collect your order. Alternatively, they may state when they will attempt to redeliver, or this can be arranged by yourself.

 

RETURNS

How do I return an item?

If for any reason you’re not happy with your purchase and wish to return it, you must get in contact with us within 7 days of receiving your purchase. Please send an email to hello@shaperlover.com, including your order number and the reason for your return.

This request will be reviewed by our customer service team, and upon approval, you’ll receive further instructions and return information. Shaperlover reserves the right to deny any return request.

All returns must be received in its original condition with the original packaging intact. We can only refund the item cost, excluding shipping fees, tax and duties.

What is your return & exchange policy?

We will only replace items if they are defective or damaged. If you encounter a problem of this nature with your order, please email a picture of the item to hello@shaperlover.com stating whether you’d like to exchange it for the same item.

What if the item I received is defective/incorrect/damaged?

We require that you contact us within 7 days of receiving your order if your product is incorrect, and/or defective. Please contact us via email, including your order number and pictures of the item to hello@shaperlover.com. We will endeavor to resolve your case as soon as possible

Will shipping be covered for my returns?

All shipping fees and other costs associated with returning items are the responsibility of the customer

How long is the returns process?

It can take up to 3-4  business days from the day we receive your return to process your order. You will receive an email confirmation once your return has been processed.

When will I receive my refund?

Payments made via credit or debit card will be returned to the same payment card within 7-10 days of receipt of the item or cancellation request.

When are returns not possible?

Should you place an order for a wrong item, or include an incorrect address, you must contact our customer service team ASAP to be advised of the appropriate course of action. However, you’re not eligible for a return for any of the following reasons:

- You failed to contact us within 24 hours after you've placed your order

- The product is in full working condition, isn’t defective and/or damaged

- The product is not in the same condition as it was when you received it

 

CHARGEBACK 

For any unjust or failed chargeback cases, you will be charged and held liable for all fees incurred by our legal team and collection agency, including any surcharge we may incur during the process.